Question: Cannot browse files in TeraStation properly via iPhone/iPod Touch (Web Access Service）

Details:

I have registered my TeraStation using Web Access Service, but I cannot browse files in TeraStation from iPhone 3G/iPod Touch.

Platform:

iPhone 3G, iPod Touch

Solution:

If you cannot access the TeraStation you registered on buffalonas.com using Web Access Service from iPhone 3G/iPod Touch, please refer to the following solutions:

[Solution 1] Check if TeraStation supports iPhone 3G/iPod

[Solution 2] Check settings of TeraStation and the router

[Solution 3] Uncheck the proxy server option

[Solution 4] Disable the access restrictions on a shared folder

[Solution 5] Check a file format to play.

To use Web Access Service on the TeraStation from a iPhone 3G/iPod Touch, you must use a TeraStation that supports this service.

[TeraStation supporting this service] TS-XL/R5 Series

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The Web Access Screen may not be displayed properly, depending on the settings of router or TeraStation.
Please check these settings.

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The Web access screen may not be displayed properly when accessing via the proxy server.
Follow these steps to change the setting.

Follow these steps to change the setting.
* The example below uses “Internet Explorer 6.”
1. Click [Start] [Control Panel], and double-click [Internet Options].
* If you use Windows XP, switch from Category view to Classic view on Control Panel.

2. Click [Connections] tab, and click [LAN Settings...]
3. If [Use a proxy server for your LAN] is checked, then uncheck it and click [OK] (*).
4. Click [OK] to close [Internet Properties] screen.

* If you do not want to uncheck the proxy server option, then
1) Click [Advanced] button under [Proxy server].
2) Under [Exceptions], enter the IP address of this unit and click [OK].

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If you have set an access restriction to a shared folder of TeraStation,
You cannot play video or music files.

Please check the access restrictions of the shared folder to share on the web.
1.Click [Web Configuration Screen] ? [Web Access] - [Folder Setup].
2.Double-click the shared folder you want to share.
3.Set [Web Access Settings] to [Allow Anonymous].

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Following files are playable through Web Access Service.

[Files that can be viewed from iPhone 3G/iPod Touch through Web Access Service]

Video files: mp4, m4v, mov, qt
Music files: mp3, m4a, wav, aiff
Picture files: jpeg(jpg), gif, png, tiff

* You cannot play any data protected by DRM (Digital Rights Management).
* Compatibility of video files and music files depend on specifications of Safari or Quick Time that is installed on the iPhone.
* To convert non iPhone 3G/iPod Touch compatible file to compatible one, use off-the-shelf software.

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